FAQS

Caring for your pendant!
Imaglaze protective covering
Care for Imaglaze
How many images can I put on my pendant?
Can I combine images from different photos?
Selecting suitable photos
Image / photo size
Do you engrave images other then people’s faces?
Additional Image Pricing
Text Engraving Pricing
Imaglaze Pricing
Extra Artwork Charges
Re-engraving / reselection charge
Placing an Order with Image Gold
Posting or Emailing Orders
How long will my Image Gold order take?

 Caring for your pendant!

All sterling silver and 9ct, 18ct gold pendants will out last you if cared for properly.

Avoid contact with surfaces that could scratch your Image Gold pendant. Your pendant can be cleaned with a soft cloth in warm soapy water and dried with a clean cotton cloth or use jewellery or spectacle polishing cloths.

 Imaglaze protective covering

It is highly recommended that Imaglaze is applied to the engraved surface to protect the image from accidental bumps and scratches. Imaglaze is a clear resin that adheres to the pendant and sets hard (similar to what you see on name badges). Imaglaze comes with a 2yr warranty and can be easily replaced if necessary. Imaglazed products can not be worn in water.

 Care for Imaglaze 

Avoid excessive exposure to the sun/uv light and sudden changes to temperature. Do not wear Imaglazed products in water. Consistent repeated use in water will decrease the life span of the Imaglaze. ( see Imaglaze protective covering)

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 How many images can I put on my pendant? 

We think our record is 8! However, the faces will be smaller, obviously, to fit them all in. Small images will still be clear, but may lose some finer detail and some of the 3D effect.

If there is one face on a pendant, it can be larger, and therefore see the detail better.
As a rule use the larger pendants for three or more images. Recommendations for three to four images per side are:

• CL06 (large Classic Oval)
• CL02 (large Classic Round)
• D101 (Designer Round)
• D102 (Italian Round)
• D106 (Designer Oval)
• D107 (Designer Rectangle)

An option is to consider putting images on the front and back of the pendant to keep them as large as possible
See Product Range descriptions for dimensions / sizes

See Extra Images Pricing

 Can I combine images from different photos?

Images can be selected from different photos. With your order, please include clear instructions about the images to be engraved. Eg ‘Gran with yellow hat on the left, Pa with glasses and floral shirt on the right’. You don’t need to write on, attach stickers or cut out the front of the photos.

 Selecting suitable photos

Please choose photos that are clear and well lit with no shadowing on the faces. Remember the better the quality or higher the resolution of the image, the better the engraving will be. We understand that sometimes you may only have one precious photo though, and we do our very best to work with that. See Selecting Photos

 Image / Photo size

The image can vary in size from a passport photo to an A4 photo. We will enlarge or reduce the image size to fit your Image Gold product.

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 Do you engrave images other then people’s faces? 

Yes, we have engraved cars, boats, horses, dogs, cats, budgies, fingerprints, tigers and even dolphins. Anything that means a lot to you or someone you love can be engraved onto one of our range of pendants.

 Extra Images Pricing

Each pendant comes with one engraved image/face. Each additional image/face are $10.00 each. The back or reverse side can also be engraved** for $20.00 for the first image and $10.00 for every image thereafter.

**Reverse side image engraving is not available for The Contemporary Pendants, Image Gold Watches & Image Gold Bracelets

See How many images can I put on my pendant?

 Text engraving pricing

Text can be engraved on the reverse side for $20.00 for unlimited text – please specify script or standard text.

 Imaglaze Pricing

Imaglaze Pricing - Imaglaze is $10.00 per side

 Extra Artwork Charges

Adding or removing objects out of the selected image area (ie over the facial area) such as food, hands, hats, hair & other people will incur an extra charge of $10.

 Re-engraving / Reselection charge

Please select your photo carefully (See selecting photos) as there will be a re-engraving / reselection charge of $40.00 for changing images after the job is completed. If you are unsure of the quality of your photo feel free to run it past us first (email or post) as we are only to happy to assist in this area.

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 Placing an Order with Image Gold

Select and visit your nearest distributor from our retail outlets page or if you are not able to visit a distributor email us your order (RRP applies)

 Posting or Emailing Orders:-

Emailing Orders

Send your digital photo or scan your images (colour or B&W at 300dpi) and either :

1. Attach it to your order at the checkout
or
2. Email to us Contact Us with your contact details.
Complete your order details at the checkout including the Image Gold design code, instructions, Sterling Silver, 9ct or 18ct and if Imaglaze is required.

Posting Orders

We use and recommend you use Australia post - express post for quick, reliable service that can be tracked (1-2 day delivery in Australia). Registered Mail is fine for jobs not required urgently (5 – 7 day delivery. Add a piece of cardboard to help keep your photo flat.

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 How long will my Image Gold order take? 

From the time we receive you order until it is sent out will be three to four days.
We are generally able to complete you order on the same day or overnight if requested. Other time factors to take into consideration are the postage time which can vary (see Posting Orders).